There are different ways to touch base with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a support ticket system. This is the easiest channel of communication for a variety of reasons. If no client support engineer is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy and paste large bits of info without having to worry about typing errors, and in case a certain issue requires more time to be fixed or a number of responses must be exchanged, all the information will be in one location, so each party can always see the comments left by the other one. The drawback of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, so if you need to provide info or to follow instructions, you will need to use at least 2 different admin interfaces and this number can rise if you wish to manage multiple domains. Furthermore, lots of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting isn’t separate from the web hosting account. It’s included in our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any specific time with just several mouse clicks, without leaving your hosting account. The ticketing system comes with a quick-search box, so you can trace virtually any trouble ticket that you’ve submitted in the past, if needed. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to fix a particular problem even before you post a ticket. The response time is no more than sixty minutes, which goes to say that you can obtain timely assistance whenever you need one and in case our support staff recommends that you should do something in your account, you can do it momentarily without having to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you would like to contact our tech support staff, you will be able to send a support ticket straight from your Hepsia hosting Control Panel instead of using a totally different client support platform as you will need to do with the vast majority of hosting companies out there. Our integrated ticketing system will enable you to submit a new ticket without effort and to search through older tickets using a clever search filter. You’ll also be able to have a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you select for your new ticket. You can carry out all these operations without leaving your Control Panel at any time, which means that in case you encounter any obstacle or have a query, you can contact our support engineers and resolve the issue in question in no more than an hour via one single support platform.