A live chat is among the channels of communication provided by some web hosting providers as part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or technical support. This way of contact is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand anything compared to a phone call with a representative. In addition, if the trouble that you have requires some time to be reviewed and resolved, you'll be able to do something different meanwhile rather than just waiting, as you would have to do if you call. You can also use a live chat support service absolutely free as long as you have world wide web access even if your web hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You are able to get in touch with us every single day, which includes holidays and weekends, and we can give you more info about the cloud website hosting that we provide in case you are not a customer yet, or about basic and billing questions when you already have an account. Although for solely tech matters you will have to open a trouble ticket to the tech assistance team, as such matters will require additional time to be dealt with, you may still get in touch with us on the live chat for some technical info. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot numerous problems, saving you considerable amount of time. Even if our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all of our future and current clients. In case you're searching for a new website hosting account, you can chat in real time to one of our agents and obtain more details about our semi-dedicated servers in order to choose the perfect package for your web sites. In the event that you already own an account with us, we'll be able to assist you timely with general, billing and first-level technicalmatters. Though in some cases you will need to open a ticket because there are troubles that cannot be resolved on the live chat, we can assist you with lots of basic tasks, for example installing an e-mail account in an email client or redirecting one domain to another one. In this way, you'll take advantage of quick assistance and you'll save many hours.