In case you have a site, a problem could always crop up and it doesn’t automatically need to be related to the web hosting service itself. For instance, something may go wrong when you bring a software application up to date or some important content can be modified or deleted by chance. Regardless of what the nature of the problem is, you will need to contact the respective customer service staff and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are facing. How fast they will do this will determine how much time your websites will be unavailable. For certain sites such as social networking websites or web shops, a lengthened outage interval too often equals losing clients and cash. That’s why, it is of paramount importance that you use the services of a web hosting company that offers not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max reaction time for any ticket that you submit or any email that you write is only one hour, even if you contact us on weekends and public holidays. Whatever the nature of your issue or enquiry may be, we will lend you a hand momentarily and will give you the required info to resolve any problem with your sites. The actual response time normally doesn’t exceed 15-20 minutes, which means that you can just forget about waiting around for hours and hours to get an issue solved or what’s even worse – waiting around all day only to receive a response that more info is required while nothing is resolved. We’ll offer you assistance in a timely fashion simply because we are aware of how expensive time can be in the dynamic digital realm. The 60-minute reply time guarantee applies to any billing or technical inquiry that you might have in regard to our cloud website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our stunningly fast support service. You will get a reply to any trouble ticket submitted through the hosting Control Panel or email sent to our client and tech support team in no more than 1 hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes far less time to examine and eliminate a problem. We’ll supply you with more info in case the solution involves something that should be done on your end. If you get in touch with us during holidays or weekends, the response time will be absolutely the same and since our support staff is working 24/7/365, you’ll get prompt help for any billing, technical or general issue no matter what time of day or night it is.