You can find plenty of cloud website hosting suppliers out there, however many of them are resellers that have restricted resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have via this particular way of communication will vary depending on the supplier - some offer dedicated telephone support, others offer basic and customer support only as some matters are more time-consuming and it would be a lot less difficult to be resolved through a trouble ticket, especially if the issue has to be escalated. Nonetheless, it's good to know that you can contact your web hosting supplier as there're tons of small-scale problems that can be taken care of easily and in a timely manner through a phone call, not mentioning that you will be able to get more info regarding the services before you become a client.

Phone Support in Cloud Website Hosting

We believe that being able to consult with a live representative is rather important, that's why we have three support lines around the globe (Australia, USA and UK) and you'll be able to reach us over the phone for fourteen hours every day. In case you consider purchasing one of our cloud website hosting, for instance, you are able to give us a call and learn more about our services prior to ordering so as to ensure that we do match all of the system requirements for your sites. After the purchase, you will be able to get in touch with us about all the sales or billing issues you may have, or receive any general or basic tech info that you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you can use our ticketing system, that will help you follow the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs daily as a part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more complex and time-consuming, you'll need to open a support ticket if you come across such a problem, but for all billing, general or minor technical issues you can always call us and we'll assist you in a timely manner so as to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out whether you can host your websites on our state-of-the-art cloud platform or you're able to get any other general information about our semi-dedicated services. We have local phone numbers in the United States, Great Britain and Australia along with a global number, so you can call the one which is closer to your location.