Being able to communicate with your cloud website hosting company whenever you have any sort of questions or encounter any issues is important and how fast they'll respond and react is often crucial, in particular when your web site is business-oriented, as more downtime often means losing potential clients. The support options are, in addition an easy way to distinguish genuine providers from resellers. The latter typically answer only to e-mail messages or support tickets and you will need to wait for a day or more in order to receive an answer. When your issue calls for several responses, you could end up losing days so as to get a basic problem fixed. With an authentic and reliable website hosting supplier, you'll be able to contact the support at any moment and get a prompt response no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all our cloud website hosting packages are twenty-four-seven, therefore you can forget about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email. If you do have an account, you are able to open a support ticket on top of the other three methods of contact. You'll be able to pick the most appropriate way to contact us depending on where you are or what equipment you're using. We can easily assist you for almost any webhosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you obtain a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and common questions. Our representatives will assist you to find the best package or supply you with details about our servers, to check if the system requirements for your websites are met. In case you're a current client, you also have the option to contact us through e-mail or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that if you employ any of these 2 methods of correspondence, you will get a reply within no more than one hour and that’s 24/7, which includes weekends and public holidays. In case you have used the hosting services of other suppliers, even big ones, you'll be able to compare the reply time because it usually takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or forvarious issues or questions associated with the pre-installed software your server comes equipped with. If you have not obtained a VPS server plan yet, you can find out more about our solutions by giving us a call or via our live chat service. For more technical issues, you're able to send an email message or open a support ticket via your billing Control Panel and you'll receive support within no more than one hour regardless of the time of the day, even on weekends and holidays. The typical response time in most cases does not extend past 30 minutes. In case you need assistance for third-party software, you are able to use the Managed Services upgrade that you can include to every single VPS plan and our admins can help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we provide include 24/7 support via various methods of communication and with a 1-hour max answer time warranty. When you want to find out more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have globally or you may use our live chat support and speak with a live agent. For solely technical difficulties that need assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to monitor a particular issue. The answer time for them rarely is more than 30 minutes, so that you can forget about having to wait for an entire day in order to receive assistance. The support service is available for all of the server-related issues, and the pre-installed software. In the event that you need assistance for third-party apps, you may consider ordering the Managed Services upgrade that we supply for all of the packages.